Terms of service.

Using Zywen

You may use Zywen for lawful purposes only. You agree not to misuse the site — for example by attempting to break its security, overload it, scrape it at scale, upload malicious code or impersonate others. You must be at least 18, or have a parent’s permission, to buy from us.

Studio services

Projects with Zywen Studio — design, development, marketing and other services — are covered by a separate proposal, quote or statement of work. That document sets out the scope, timeline, price and payment schedule, and it takes priority over these Terms for that project.

• Unless the proposal says otherwise, ownership of final deliverables passes to you once we receive full payment.
• We keep ownership of our pre-existing tools, code libraries and know-how, and grant you a licence to use them as part of the deliverables.
• We may show the finished work in our portfolio unless we agree in writing to keep it confidential.

Buying products

When the Marketplace is open, each product page describes what is included and the price. Applicable taxes such as VAT are shown at checkout. Files are delivered digitally straight after payment. You are responsible for keeping your account details secure.

Licenses

Buying a product gives you a licence to use it — you don’t buy ownership of it. The licence type you choose at checkout (for example Personal, Commercial or Extended) sets how you may use it. You may not resell, share or redistribute the original source files, or claim them as your own.

Refunds and cancellations

Digital products: because files are delivered instantly, you agree at checkout that delivery starts immediately and that you lose the 14-day EU right of withdrawal once the download begins. If a file is broken or not as described, contact us within 14 days of purchase and we’ll fix it, replace it or refund you.

Studio services: if you are an EU consumer, you can cancel a service contract within 14 days of agreeing to it. If you ask us to start work during that period, you’ll pay for the work done up to cancellation. Business clients follow the cancellation terms in their proposal.

Selling on Zywen (Creator terms)

Creators keep ownership of their work and grant Zywen the right to display, promote and distribute it on the Marketplace. Creators confirm they have all rights in what they upload. Commission, payouts and review rules are set out in the creator agreement.

Intellectual property

The Zywen name, logo, website design, text and graphics belong to Zywen or its licensors. You may not copy or reuse them without our written permission, except as allowed by law or by a licence you have bought.

Liability

We provide Zywen with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits or data), and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Third-party links and tools

The site may link to or use third-party services. We aren’t responsible for their content or practices, and their own terms apply.

Governing law

These Terms are governed by the laws of Spain, and disputes go to the courts of Spain. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim there.

Changes and contact

We may update these Terms from time to time and will notify clients and account holders of material changes. The latest version always applies from its effective date. Questions? Email hello@zywen.org.